Today was a repeat of the 23rd of last month. Down to the same day of the week. I left for the test an hour and a half early just in case. I took the test, but screwed up the final part. I came home feeling not bad about the test but not good either. I passed. But I don’t want to just pass. I want to really “stomp” on that test. I want to pass it so well that it’ll never get up again. I want to KO that SOB. The part that made the day that much richer was when I went to get my mail. Yes. The same people I fumed over a few weeks ago send me another mail indicating that another form I’d filled out was invalid and thus I must refill the form and enclose appropriate documentation. F*ckers! So I drag my weary behind over to the phone and call them up for some therapeutic venting on some hapless employees of this company. I’m put on hold for 10 minutes, and then afterwards, I get shuffled around to 4 different people who just don’t want to deal with me. I know ow they feel. I don’t want to deal with me when I’m in a bad mood, but this is more than I can handle. I can handle the occasional mistake. I will not tolerate incompetence. These people seem incompetent. Well the last poor bastard they handed me to sounded like an intern, and all he said was to send in the enclosed form AGAIN. Here’s how it went [all paraphrasing]:
- Poor Bastard: Sir, if you could just send us that form again, we’ll be sure to get it process right away.
- Me: How do I get confirmation that you received it?
- Poor Bastard: We’ll send you a letter when it’s handled.
- Me: Really? Like this letter I got today?
- Poor Bastard: . . . .
- Me: Fine. I’ll take care of it in the morning.
- Poor Bastard: We’ll be sure to handle it as soon as we get it.
- Me: That gives me a lot of confidence.
- Poor Bastard: . . . .
- Me: (click)
Note that I did not curse anyone during my conversations with these people. I did use a lot of biting sarcasm and implicit statements pointing out their incompetence, but never once did I curse during my conversations
with them.
My belief that the next generation won’t know what “customer service” is has just solidified. Kids that are growing up now will be led to think that incompetent employees and poor service is a norm. Not an exception. That’s just a sad thought.